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Service platforms for children and youth

Lapsuus (Childhood) service platform

The service platform is targeted to families, offering knowledge and information about various topics and services to support wellbeing and life management. The service platform is based on a multi-producer model and the portal includes municipal, private and organisational services. Various interface solutions and chatbot AI have been utilised in the realisation of the service platform.

Nuorten Oulu (Oulu for Youth) portal

The City of Oulu youth services are renewing their online services for youth, gathering all digital services under a single web portal. The vast entity is based on a service platform concept where a single portal offers all the necessary content for youth, their close ones, and professionals alike.

The idea is that young people can produce text, images and video content for the new online service themselves. A search engine to be developed for the portal will help the young to find the most suitable services for their individual needs. The engine can predict search terms and filter the relevant content, services, self-help instructions and Q&A topics for the user accordingly. The search engine is linked to the portal’s chat service, so that the user can be directed to contact the proper professional according to the young person’s life situation and related keywords.

Additional information

Category
Know-how and culture